The Communication Skills for Business (CSB) program is one of the newest certification programs. Whether verbal (oral or written) communication or nonverbal communication the ability to communicate effectively is a critical skill that all candidates should possess. In every industry, there is a gap between the English skills required and the English language skills that employees have. Also, in today’s workplace, communication skills are consistently one of the top skills employers are looking for and developing these skills can give candidates a big edge on the competition.1
The CSB certifications are built to validate that candidates entering the workforce understand key communication principles and possess the skills that are necessary to be effective in a work environment.